Returns & Exchanges
At Branch Basics, we want you to be completely satisfied with your journey toward a non-toxic home. If you are not happy with your purchase, we offer a 60-day money-back guarantee on all starter kits and individual cleaning products.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to start the process.
Package Your Items
Securely pack the items you wish to return in their original packaging or a sturdy shipping box.
Print and Attach Label
Download your prepaid shipping label from the portal, print it out, and fix it clearly to the outside of your package.
Drop Off and Refund
Drop your package at any authorized carrier location; once received, we will process your full refund within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing